Service Request

Our journey will always start with a single click that will take you to the Service Form, which contains a set of simple questions that would give us general idea about the type of consultation you are requesting.

Contact

Based on submitting your request, our team will contact you in 48 hours to setup a meeting (The First Session).

Our team will explain to you our Privacy Policy and the procedure to conduct the consultation.

The First Session

The First Session is a two to three hours long, which might be all you need to get answers for your questions, or it will lead to a longer process, all based on your needs/wants.

During this session, our consultant(s) will ask questions, record your answers, listen to the challenges you are facing and provide answers and guidance towards the solution. Our consultation will be based on your claim, the data and evidence you provide and your point of view. However, if you need us to conduct deeper assessment, this will take you to the next step.

Offer

If longer process is required to further analyze your problem or to provide solutions, our team will share with you an offer.

Service Agreement

Upon the approval of the offer provided, a Service Agreement will be signed to initiate the process.

The Service Agreement will have most of the details mentioned in the offer and additional information and guarantees for our clients. Our work will start upon signing the Service Agreement and the deposit of the down payment.

Implementation

Here where most of the action will take place, our core team and (if required) our External Consultants and Service Providers will work according to the Service Agreement to provide the requested service.

The implementation may vary based on the needs/wants of the client and the Service Agreement. This may include, conducting in depth assessment to identify the gaps and challenges if the problem is not clear or further data and information is required to provide the solution. However, if the requirements/problems are clear, our team will design and implement the soliton.

Closure

Upon the completion of the service we will come to the end of the Service Agreement.

The implementation may vary based on the needs/wants of the client and the Service Agreement. This may include, conducting in depth assessment to identify the gaps and challenges if the problem is not clear or further data and information is required to provide the solution. However, if the requirements/problems are clear, our team will design and implement the soliton.

Follow up

Based on the duration of the Service Agreement and the service provided, our team will follow up with your business for 6 to 12 Months.

During this period, our communication team will contact you periodically to follow up. Additional sessions might be provided if required. There are possibilities to link you with other clients to provide services.